Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note:
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The customer is responsible for return shipping costs.
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All returns are subject to a 50% restocking fee, which will be deducted from your refund.
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Final sale items (including clearance and sale products) are not eligible for return.
To start a return, contact us at onlyzams.us@gmail.com. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately at onlyzams.us@gmail.com if the item is defective, damaged, or you received the wrong item. We’ll work with you to make it right.
Exceptions / Non-Returnable Items
We cannot accept returns for:
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Final sale or clearance items
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Gift cards
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Custom or personalized products
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Perishable goods (such as food, flowers, or plants)
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item is eligible, please contact us before sending it back.
Exchanges
The fastest way to get the item you want is to return your original item (if eligible) and place a new order separately once the return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or denial of your refund. If approved, your refund (minus the 50% restocking fee and any shipping costs) will be issued to your original payment method within 10 business days.
Please remember, it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, contact us at onlyzams.us@gmail.com.